Different departments fall under the management of the CEO, the CFO or the COO. Malcolm Baldrige National Quality Award: Purpose & Impact, Quiz & Worksheet - Hotel & Lodging Organizational Structure, Over 83,000 lessons in all major subjects, {{courseNav.course.mDynamicIntFields.lessonCount}}, Operations Management: Definition & Fundamentals, Case Study: Ritz-Carlton & Malcolm Baldrige National Quality Award, Hospitality Case Study: Franchising a Hilton Hotel, Hospitality 304: Hotel & Lodging Management & Operations, Biological and Biomedical just create an account. But all hotels whether it is large or small should have a sales and marketing department to take care of the sales and marketing strategies of the hotel. When a hotel is rated a 5-star hotel, then that means the hotel has a high rate making guests want to come back for more. The size of the hotel will determine the number of people needed to work in the accounting department to handle the wide array of tasks that must be completed. Assistant managers are often responsible for supporting the general manager and handling specific issues assigned, and are considered part of the executive management team.The assistant manager may directly oversee one or more departments and handle the issues related to that team. 4627 words (19 pages) Essay. The human resources team should be up-to-date on legal issues related to hiring and managing employees to ensure that problems are handled ethically and legally. for example front desk staff from house keeping, general manager for resident manager but all of them they expect a good working services from Engineer and Security because those two guys they are the best man on the hotel department. What is a hotel organization chart for? The various types of structures that fall under traditional structures are: The functional groups of a hotel handle issues that are directly related to guests. Organizational Structure | Organizational Structure Total Quality ... ERD | Entity Relationship Diagrams, ERD Software for Mac and Win, Flowchart | Basic Flowchart Symbols and Meaning, Flowchart | Flowchart Design - Symbols, Shapes, Stencils and Icons, Electrical | Electrical Drawing - Wiring and Circuits Schematics. Review the different groups below, including the executive management group, the functional groups, and the administrative groups, to gain a greater understanding of how hotels are organized to serve you. | 12 For example, a company that makes footwear might divide its structure into men’s, women’s and children’s shoes, assigning marketing, HR and IT functions to each. General managers create and manage budgets for the hotel. Working Scholars® Bringing Tuition-Free College to the Community. The staff members at the front desk or concierge desk must be well-educated about the property, and they must know the area around the hotel well. Log in or sign up to add this lesson to a Custom Course. All rights reserved. Guests are more likely to be satisfied with the property and spend their food budget at a hotel when they are offered exceptional food and beverages. Hotel is launching club memebership deal=> Human Resource 5. The five departments that are listed in a hotel organizational structure are Rooms; Food and Beverage; Human Resources; Marketing; and Accounting. 113 lessons By continuing to browse the ConceptDraw site you are agreeing to our. The hotel utilises a large management staff, including a general manager, a hiring manager, and managers of its catering, restaurant, housekeeping, sales and marketing departments. Within any hotel, hospital, resort or other property that provides lodging, the housekeeping department plays an integral role. The housekeeping department in a large chain hotel is headed by the Director Housekeeping or General Manager Housekeeping. However, companies such as Starwood Hotels have reverted back to the C-corporation structure. Organisation Chart Hotel Sales and Marketing Department. If you’re new to the hotel business, or just doing your fair share of basic research, read below for the outline of a hotel’s structure. The general manager is the overall manager of the property and is ultimately responsible for the hotel. - Duties & Procedures, Hospitality Industry: Products & Characteristics, Hotel Front Office: Functions & Responsibilities, Hotel Housekeeping: Standards & Checklist, Hotel Management Companies vs. Employees from this department keep the establishment clean and help to improve the overall guest experience. 32 Chapter 2 Organizational Structure shown in Figure 2–1b is responsible for cleaning and pressing all the hotel’s linens and employee uniforms as well as guest laundry. F&B is responsible for running room service, bar and restaurant operations. credit by exam that is accepted by over 1,500 colleges and universities. Anyone can earn flashcard set{{course.flashcardSetCoun > 1 ? Hotel sales and marketing department vary with type of hotel organisation, size and budget. These teams organize systems and processes that minimize chaos and manage administrative details. The executive team is typically comprised of the general manager, who is the overall manager of the property; and assistant manager, who is responsible for supporting the general manager and handling specific issues assigned and is considered part of the executive management team. Organizational Structure of a Housekeeping Department. difference between hotel REITs and hotel C-corporations has narrowed. Plus, get practice tests, quizzes, and personalized coaching to help you The human resources department handles the general personnel issues of the hotel. This group also coordinates the details at the hotel to make sure the events and functions are executed flawlessly. Services. Staff recieving training on the first day of employment 6. Already registered? What is a Hotel Central Reservation System? the chain of the structure of organization is showing that every department can work properly from the good finishing of his or her down department. The company's growth is outpacing its ability to adapt and operate effectively. A hotel may be categorized depending on the services that they offer to their guests and how satisfactory their products and services are. What this chart looks like depends on the facility. 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Organizational Chart Of A Hotel And Its Functions They are the kind of structures that follow the organization’s rules and procedures to the T. They are characterized by having precise authority lines for all levels in the management. This site uses cookies. Hotel Organizational Structure Departments And Its Functions Rank … In order to understand an organization, we need to take a close look at its organizational structure.This will tell us how all members of the organization function. The administrative groups include the sales, accounting, and human resource departments. A hotel wouldn’t run smoothly without the right people and right resources in the right departments. Every day is different with the arrival of new personalities from different walks of life. Log in here for access. In a large organization marketing department is a divided into Reservation and Convention. The food and beverage areas must be very clean, provide excellent products, and offer superior service. When there are performance issues, the human resources department documents the problems and handles communication with the employee. An organization is basically a group of people who collectively work to achieve common goals.Division of responsibilities under a ranking system is the backbone of any organization. Front Office – Nerve Centre of The Hotel. Hotel Department Organizational Structure Business Essay. Select a subject to preview related courses: The sales team usually focuses on booking groups into the hotel, selling conference and event space, and handling functions. The executive management group serves as the leadership of a property and includes the general manager and, in the case of larger hotels, one or more assistant managers. Sciences, Culinary Arts and Personal Then, avoiding the 5 classic mistakes of structure above, place those functions in the right locations within the organizational structure.