Assist staff members with preparing breakfast, cleaning lobby, laundry and other duties as needed. Assisted in financial decisions about room rates. Transmit correspondence and medical records by mail, e-mail, and fax. Prepared payroll reports for accounting department. Greeted patients, provided quality customer service via telephone and face-to-face interaction. Manage all budget sheets to ensure current information pertaining to purchase obligations, have posted to credit card statements. Managed staff of 15 between front desk clerks and bellman. Ordered office supplies as well as other supplies for entire center. Front desk operations including greeting members and utilizing computer programs insuring proper check in and check out procedures. Maintained master key control. Enhanced our media connections through Facebook, twitter, instagram, pinterest, and our blog. Assign and manage daily activities of Front Desk staff to ensure quality service and operations. Check the financial statements to make sure that our company accounting was correct. Field a high frequency of calls, including reservations and administrative tasks on behalf of management. Generated over $90,000 in additional room revenue for 2011. Assisted event coordinator with execution and customer service of events. Answered questions, took difficult telephone calls and analyzed the front desk budget. Navigated computer systems to organize guest reservations. Oversee front desk operations and make sure department is properly staffed to meet the needs of the property. Generated and organized night audit pack and prepared a detailed review of activity for General Manager. Worked part-time as Front Desk Manager, checking in/out patients, scheduling appointments, answering phones. Assisted in implementing and communicating company policies and standards as well as provide excellent customer service. Provided customers with financial information detailing credit cards. Facilitate store opening and closing activities which include employee scheduling, counting cash registers and making daily bank deposits. Work front desk shifts when needed and provide assistant during high volume times. Corresponded with travel agents and group contacts to work through special requests, room blocks, discounts and deposit guarantees. Enriched customer experience through exceptional attention to quality of facility's services and appearance. Trained models in proper form and technique before taking photographs for our newspaper ads, Traveled to sister property in Jacksonville, FL for a week as Interim GM. Keep updated spreadsheets of all adjustments to food & parking for groups that had included in their room rates. One of the best ways to acquire the skills needed to be a front desk manager is to take an online course. From responding to guest emails to writing down directions to local attractions, there are many front desk duties that require the ability to effectively communicate in written or verbal form. Foster interdepartmental communication for current and accurate information that may be necessary for student staff/ residents to know. Fostered positive working environment by proactively encouraging front desk staff through constant feedback and incentives. Conducted audits Front Desk Associates and AYS Agents daily to ensure Marriott Standards are met for QA audits. Created optimization and forecasting models for revenue of guest rooms, meeting and banquet spaces. Charged with the scheduling, supervision and management of front desk associates. Direct oversight of the Fuel Bar and Gear Shop, including submitting orders to the GM/AGM, restocking, and inventory. Work closely with GM to recruit, train and oversee Housekeeping and Maintenance staff. Worked directly with the Assistant GM regarding scheduling, talent reviews and the selection process of new talent members. Worked closely with housekeeping and maintenance staff. Review and explain membership agreement, and rate plans to new members at time of signing. Increase member engagement and satisfaction through proactive reservation communication. Wir hatten leider Probleme mit der Verarbeitung Ihrer Anfrage. Collaborate with staff members to plan and develop programs of events and schedules of activities. Provided quality guest services and unmatched customer service. Managed detailed scheduling to ensure adequate staffing through high-volume. Optimized room rates through a variety of means to gain ADR and occupancy. The specifics will depend on your employer but usually involve data entry, spreadsheets, and general IT tasks. Haz clic aquí para volver a cargarla. Handle reservations and organization of guest rooms. Managed front desk of busy fast paced salon, including payroll, trained receptionists for the 13 area locations. Posted payments made by insurance companies or patients; verified closing of bills or balances needed to paid. Demonstrates excellent customer service, communication, and time management skills Greets employees, guests, and visitors when covering the reception desk Provides front desk and phone assistance for all visitors and/or callers Resolves and follows up on all complaints/issues from callers or visitors Forwards calls and/or takes messages for all FSR employees as needed Routes owner and … Meet and greet important clients, visitors and VIP's. Handle high volume of calls on multiple lines in a professional & courteous manner. Trained in several positions including Housekeeping, Houseman, Server, Cook, Night Audit and Front Desk Manager. Monitor and troubleshoot hotel computer systems. Handle daily operations* Enroll and charge families for classes* Reports* Balance cash register* Manage and schedule for a staff of 14 people. Answered, screened, and directed inbound phone calls made to the university's main switchboard. Answered incoming telephone calls, determined purpose of callers and forwarded them to the appropriate person or department. Check in and out of guest, Nightly and monthly audits, daily bank deposits* Payroll, weekend manager rounds. Maintained constant communication between hotel personnel, customers and employees and reported directly to the Managing Director. Assisted in financial decisions about room rates, budgeting, fund allocation. Scheduled and facilitated meetings and training classes on location for front desk personnel. Monitored the hotel's Facebook page, creating awareness of promotions and events for both our guests and employees. arreglarse cargando de nuevo la página. Managed front desk personnel and ensured quality customer service. Help with solving incoming reservations or guest problems and issues. Managed conflicts and challenging situations and provided excellent customer service. Completed the Hotel Excellence Training Program for Travel Agents By Marriott. Handled account receivables, answered telephone, scheduled group bookings, bank deposits. Oversee daily house availability and occupancy and VIP arrivals. corrigido apenas carregando a página novamente. Supervised front desk clerks, trained new employees and monitored finances. Front desk duties, scheduling, deescalating disgruntled guests, handling high volume bookings and events. Review room availability status, room blockage and special request on a daily basis through working closely with reservation manager. Faxed medical records for patients as needed to other doctor office clinics. Incorporated Marriott's concept of Wowing guests while maintaining outstanding professionalism. Ensured a neat and clean reception area at all times was maintained. Photographed martial arts classes promotional material and contributed to marketing projects (facebook, twitter, business website). Manage hiring and training of front desk associates and uphold to Marriott standards. A genius organiser. Performed hotel operations including night audit, accounting, inventory control, building maintenance and office management. Managed front desk staff of a new hotel location with 100 guest rooms. Managed daily occupancy, room rates, guest charges, guest check in and check out. Respond to guest needs, special requests, complaints and alert the appropriate manager as needed. Apart from having proven work experience, the front desk managers are expected to demonstrate in the Front Desk Manager Resume the following capabilities –a thorough knowledge of customer service and office management principles; hands-on experience with office machines, proficiency in English, Solid knowledge of MS Office and multitasking abilities. Managed and resolved guest problems and complaints as quickly as possible. Attend weekly group resume and staff meetings with department heads and sales & convention services team. Maintained consistent inventory control with shipments incoming and outgoing. Review Front Office staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Involved with sales to new members and working with all members to insure there account stays active. Process guest registration and collecting payment. Provide proficient Customer Service to all walk-in customers as well as via all telephone calls. Managed resolutions to all customer complaints. Created schedules for front desk associates, ensuring all needs were met. Improved guest experience by providing top-notch customer service that increased repeat business; built and maintained long-lasting business relationships. Checked in customers, answered phone calls, managed accounts and maintained customer complaint log. Inventoried and ordered office supplies, food and beverages, increased sales by 18% in two months. Objective : 2 years of experience as a Front Office Manager is looking forward to seeking the opportunity to expand my knowledge and further my experience.I look forward to assisting in the growth and success of the organization. Supervised three receptionists with my proven background in initiating and implementing leadership techniques that significantly improved employee moral and effectiveness. Implemented resolutions using appropriate discretion and judgment. Directed and administered all Front Office Operations to ensure profitability, control cost and quality standards to ensure total guest satisfaction. Deal with complaints, problem solving, disturbances, special requests and any other issues that may arise. Scheduling Coordinated reservations and room assignments for check-ins and outbound guests. Coordinated customer service policies and resolved customer complaints. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Lead Manager for implementation of new upgraded computer system. Handle purchase orders for all supplies used by the front office including office supplies, branded items and ?room keys. Served as liaison between outside advertising vendors and management while giving outstanding customer service. Provide quest with outstanding guest service, efficient and effective registration and billing services in a professional and friendly manner. Managed all front desk personnel on 2nd shift at beach front hotel. Up selling guest rooms and promoting hotel services. Worked directly with staff of fifteen front desk clerks, PBX operators, and bellmen. Managed front desk operations and personnel for a 5-doctor practice, conducted staff meetings. Performed general office duties and administrative tasks including employee's schedule. Deposited insurance checks and maintained accounts receivables. Scheduled as a personal trainer to new members in order to familiarize them with the equipment to minimize injury. Supervised a team of front desk personnel in day to day operations. Advertise via social media (Facebook, Instagram, Craigslist, etc.). Na maioria das vezes, esse problema pode ser 1 der Online-Jobbörsen. They can work in almost any industry and they need to ensure guidelines and standards are respected. Hired and trained front desk personnel, night auditors and concierge. Verified applications and professional judgments. Negotiated and finalized member contracts, managed front desk associates and members needs, and coordinated employee tasks. Implemented new central reservation system and new front desk computerized cash register after brand change and new night audit procedures. Registered new members and updated preexisting membership accounts. Directed the daily activities of the 20+-member Front Desk & Reservation's team. Developed comprehensive training program for Front Desk, Reservations, and PBX. Oversee all areas of the Front Office Operations which included: Front Desk, PBX and Bellmen. Supervised hotel operations and carried out administrative tasks to include personnel management. Register guest, Answer telephones, post guest charges, bank deposits and reports. Elevated clubs guest-satisfaction with swift resolution of customer issues to preserve customer loyalty while complying with company policies. Answered inquiries regarding hotel services, guest registration, travel directions and gave shopping, dining and entertainment recommendations. Optimized occupancy through providing hotel tours and negotiating room rates for groups or extended stay customers. Coordinated closely with the reservations and group sales departments to increase occupancy at best room rates. Klik hier om te vernieuwen. Recorded daily revenue and managed front office money Created advertisements that increased or revenue 15%-25% more a month. Assisted CAM with administrative tasks; to include memos to front desk and operation staff. Utilized computer systems, credit card processing, deposits, mathematics, problem solving and memorization of customer stay request. Collaborated with various departments hotel-wide to enhance levels of communication and guest satisfaction. Excelled in guest services and operations and eventually held supervisory and management positions. Scheduled employees hours Completed all administrative tasks for hotel, including making reservations for individuals and groups. Instituted a more efficient system for managing the purchasing and inventory control of supplies and retail products. Evaluated the front desk clerks, ensuring that they meet the hotel standards of service and, responsible for staff scheduling. Managed Front Desk, PBX, Bell Staff and Concierge departments. Assisted with preliminary and post-operative care and client evaluations. Implemented new time efficient processes to streamline communications between office staff and front desk personnel. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Fast-tracked through two promotions within 2yrs with increased responsibilities. Performed and assisted the executive team by completing administrative tasks. Complied with all company policies and maintained high standards of guest relations. Performed administrative tasks for the hotel such as preparing the staff schedules, payrolls and establishing front desk procedures and policies. Apply to Front Desk Manager, IT Manager, Front Office Manager and more! Prepared and managed the daily opening/closing procedures, nightly bank deposits, and Human Resources new hire and termination packages. Manage Center Front Desk, including supervision, scheduling, communications, and staff meetings. Book Appointments, Interview New Hires, Create Employee Schedule, Create Spreadsheets for Organizational Purposes, Bank Deposits and Product Inventory. Provided updates to Front Office Manager, General Manager and other department heads to support daily activities. kann das Problem behoben werden, indem die Seite neu geladen wird. Process guest arrivals and departures, including all necessary payments Contact housekeeping or maintenance staff when guests report problems. Managed front desk operations as well as other departments including housekeeping and maintenance. Review financial statements, sales, activity reports, and other performance data to measure Managed the hotel's Facebook, Twitter, and other online presences. Answered telephones, took messages, transferred calls to staff and/or guest rooms. this problem can be fixed by reloading the page. Function as primary liaison to customers and ensured a consistently positive customer experience. 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