Some typical duties of these clerks include checking in or out hotel guests, room selection, handing out cards or keys for rooms, processing accommodation payment, monitoring faxes, printing out receipts, responding to phone calls and directing guest mail. If you would like more information about how Hop could help your Front Desk operations, get in touch with the team today. They're a company's first line of defense. Understand the job description. A friendly smile and a warm greeting make a great start. A lethargic receptionist is not well appreciated anywhere. In this article we shall take a look at the qualities of a receptionist. A: A hotel receptionist greets hotel guests, assists with booking rooms, and maintains the front desk in a hotel. The front desk is the hotel’s heart. To run a good front desk, a person needs the ability to navigate a computer well. There are no standard educational requirements for becoming a front desk clerk, but a … Guest: Umm..actually my wife and I want to have a room for two nights. They're a company's first line of defense. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. Job Responsibilities. Be proactive – know your guest before they know you The essence of a good front desk receptionist is professionalism. Sporkasia August 1, 2014 . Describe the components of a professional image at the front desk. Your email address will not be published. When guests arrive at a hotel or call to make bookings, the hotel receptionist is usually the first person they speak to. Front desk receptionist jobs vary greatly depending on the industry you’re in and the type of organization you work for. Required fields are marked *. Characteristics. Know your way around a computer. Receptionist: No problem sir. The hotel receptionist job is often referred to as a front desk agent. “Patience is a virtue” – but it’s also a personality trait. Receptionists are the people that represent the face of the company--they are the ones that clients first speak with them and the people and coworkers go to for information and event planning. Knowing where to find documents, files or phone numbers that the General Manager, co-workers and guest may need is important. What would you do if a room is double booked and both guests arrive at the same time? What do you think makes a good front desk receptionist? Hotel receptionists have to be good administrators, but - most importantly - they have to be ambassadors for the hotel. A: The primary qualifications for becoming a receptionist with no experience are a high school diploma and some familiarity with an office environment. Making sure you have the right training, experience and key skills are some of the attributes 5 star hotels look for when considering a front desk receptionist. We all know that first impressions count—this is especially true for professional organisations. As a hotel receptionist, your job isn’t only … A 5 star front desk receptionist must have certain characteristics and efficiency that will echo the establishment’s high standards. In our previous article entitled “The Duties of a Receptionist” we took a look at who a receptionist is and the most common duties of a receptionist. These include handling reservations and cancellations, processing payments, answering guests' questions, taking messages, and answering the phone. ... you may be able to progress to front office manager or hotel manager. Here are 10 actionable tips to get ready for tapping into new uncontested markets. In addition, keeping a smile on their face will help your receptionist feel calm and happy throughout the day. Let's review what steps have to be taken to become a front desk clerk. Related: Learn About Being a Receptionist To run a good front desk, a person needs the ability to navigate a computer well. It is not only the growing sector of an economy but also provides you with a versatile job experience and good bucks. This does not mean that he/she should play around during office hours; however, having a good sense of humor and ability to make people smile is a quality that makes a receptionist outstanding. Receptionist: A double room or a suite room? How may I help you, sir? Hello, welcome to [name of your hotel]. Sporkasia August 1, 2014 . A good receptionist will answer the phone with a unique flair, emphasizing a certain word. Front desk receptionists are often required by their employers to handle additional duties, such as data entry, sorting mail and performing Internet searches, so the ability to multitask is a valuable quality to have. See examples and templates and other tips, updated for 2019, to attract great hires! With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. Hotel receptionist Alternative titles for this job include . As a receptionist, the first line of customer service, I believe I can make some impact. 5. Are your hotel front desk performers prepared for the next guest? I would like to become a hotel manager one day, and believe that a role of a receptionist is a first step on my long journey to the position of a hotel manager. 3) Excellent communication skills Front desk receptionist careers largely focus on experience and customer service. We have to train our desk staff to be extremely resourceful, to think on their feet and think of creative solutions to different situations. So often, offices rely on voice-mail systems. Obtain a positon as Hotel Front Desk Agent with ABC hotel to provide patrons with a positive experience and develop communication, problem-solving, and leadership skills. Smiling is the easiest way to ensure your receptionist sounds friendly and inviting, maintaining the perfect tone. 4. Being organised is a key skill the hotel will look for. Let me explain. Here’s a standard greeting you could use. Receptionists who also know spreadsheet, desktop publishing or other hospitality software such as Property Management, Revenue management, booking engine, channel management and EPOS integration have additional skills that are in demand. A front desk receptionist is the first person from the organization that a guest will meet, so it is important for the employer to hire someone who can represent the organization in a positive way. During an interview the General Manager will be on the lookout for that fusion of warmth, charm and poise that will reflect their prestige hotel. A hotel front desk receptionist checks in guests. He/She is the hotel’s first impression for the traveler who has just arrived. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. Allocating rooms to guests. Some typical duties of these clerks include checking in or out hotel guests, room selection, handing out cards or keys for rooms, processing accommodation payment, monitoring faxes, printing out receipts, responding to phone calls and directing guest mail. Naturally, a receptionist should have excellent verbal communication skills. As the front desk can often be isolated from the main office floor, reception professionals need to be able to work independently. That’s my reason for applying for receptionist role. SmartGuests Blog © 2021. He/she must be able to relate very well with his colleagues and visitors. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. Becoming a hotel front desk clerk usually requires a high school diploma or an equivalent. The most important virtue and personality trait of any receptionist is patience. Avoid Eating & Chewing Gum Your receptionist can’t create a great first impression when their mouth is full of food. They set the tone for the stay and comprise an important part of guest’s first impression of the hotel. Improve … I think a good cover letter can give me an advantage over the people who don't include them. A lot of being a receptionist involves answering emails, printing up weekly agendas and distributing notices to staff members. Hotel receptionists also work with management to organize the front desk and ensure that guests have a pleasant stay. He/She is the hotel’s first impression for the traveler who has just arrived. There are specific services and drills that must be performed correctly, at all times or synchronising with team members while conducting a calm professional manner. Step 1: Get an Education. I worked at a hotel for a number of years when I was in college. 1. Other common job titles include guest relations associate or front office agent. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. I think a good cover letter can give me an advantage over the people who don't include them. Getting to know Sharon Smith, Sales & Business Development Director, The Importance of Managing Your Hotel Reviews. Their tasks are likely to include: Welcoming guests as they arrive. A receptionist is such an employee. During an interview the General Manager will be on the lookout for that fusion of warmth, … Many employers will want you to have a good standard of general education, including GCSE grades at 9 to 4 (A* to C) in maths and English. A hotel front desk receptionist checks in guests. These are some examples of the type of questions you may be asked to ensure you are truly capable. But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. 7. A good receptionist will answer the phone with a unique flair, emphasizing a certain word. While job duties will vary from hotel to hotel, there are certain responsibilities that all hotel receptionists are required to manage. The general term will optimise your job title to show up in a general search for jobs of the same nature. Some people interested in this field take roles like office assistant at their high school or college before they graduate. That is why a good hotel front desk agent is the key to successful lodging. Energetic. Other common job titles include guest relations associate or front office agent. Any business would benefit from a friendly smile and pleasant personality that greets its customers. The front desk receptionist is an important part of any organization. A good receptionist requires having a pleasing personality who is easily approachable. Hotel Front Desk Receptionist job title. Hence, a good receptionist needs to have a great and pleasing personality. To be a good receptionist, a person must set their goals aligned with the kpi for receptionist as to which skills are very much needed in becoming one. Know your way around a computer. Hiring a receptionist who is able to patiently answer questions, handle situations calmly and … I like routine jobs where one can have a real impact on the business. They need to be friendly as well as organized. In addition to these duties, a hotel receptionist confirms guest in-room purchases during check-out, updates hotel records, and offers add-on services to guests. 1. Aside from taking calls and directing visitors, they often deal with clients, organize events, set up meetings, etc. So situational questions will comprise a significant part of this interview so … However, a front desk agent cannot show signs of tiredness or fatigue. Front desk receptionist for a high-volume full-service salon and spa for 7+ years creating a lasting first impression by greeting clients on telephone or in person. Expert tip: Collaborate with your hotel team members for value innovation and start to give a more unique insight into the hotel product. I worked as a night auditor and the manager of the hotel would ask me to read over the applications for front desk positions to see what I thought. Receptionist: Good morning. With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. How to Write a Hotel Front Desk Employee Resume. The front desk has unfilled papers which may be viewed as disorganized and unprofessional. Have top-notch organizational skills. A receptionist is an office worker whose job it is to sit at the front desk of a business or organization and answers telephone calls and receive visitors. Understand their workspace is an extension of themselves and should reflect a professional image as well. I would like to become a hotel manager one day, and believe that a role of a receptionist is a first step on my long journey to the position of a hotel manager. 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