End of claim. Tracking eBay package in Germany. 2 min article; Get help with an item that hasn't arrived The buyer wants me to refund her in full plus the shipping charges. If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Return your item. Problem is ebay won't do anything. Labels are not applied to parcel correctly How to apply the shipping label to the parcel. The post office may ask for proof of the damage so a picture is important both for ebay and the P.O. Order was shipped USPS First Class with no insurance. Jonathan Ward paid for express delivery with DPD to send a £625 fabric printer to an I posted an item through the global sipping programme which arrived damaged. I informed seller. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. The tracking information says that it arrived at their mailbox and the tracking information online says nothing about it arriving damaged or missing contents which USPS would have notated. It was damaged during shipping. Buyer opened an INR case and the case was closed on Dec. 12, and the buyer was refunded. Received the note below today from customer service. Am I responsible for that? Appeal eBay's decision about a return or missing item for buyers. If they are chancers ask them to return the item for a full refund, they have to pay for the postage and packaging. I sold an item on Nov. 14. Item was sent in bubblewrap and grey plastic postage bag. I've already opened a dispute with PayPal, but we're at an impass: I say, "I'm not accepting broken merchandise, with the hope that the Post Office will pay me back at some point in the future." Unfortunately, since you did not post the item with tracking, you are limited to these two solutions: – Refund the buyer I bought an item for £50 plus £9.50 postage. Reply. Seller said they would claim off Parcelforce, as they had paid for insurance and I stupidly agreed, thinking I was being helpful. WE don't waste out time calling ebay for a stuck package as you will always get the same answer. The package was damaged, it looks like a truck tire ran it over or something??? If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee.You can return it even if the seller's returns policy says they don't accept returns. Check your item's delivery information. By Marsha Collier . Hello A. VLADUCA, Thank you for visiting the seller forums with your inquiry. Part of eBay For Dummies Cheat Sheet . You'll find a full list of countries and items that aren't included in the Frequently Asked Questions section of our ShipCover page - opens in new window or tab . Becoming a great eBay seller means there’s a financial reward for a bit of work — and a lot of fun — ahead of you. Cancelling your case So there could be costume jewelery going to 5 different buyers in Canada but the manifest would only show the total value for all costume jewelry along with taxes and duty info. I bought a stereo component off ebay, and it arrived broken. To help you find the information you need, we've pulled together all of our useful articles about refunds on eBay. After over a month of emails and calling them. Item was sold on ebay and sent by MyHermes. If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. Things have changed since 2001. Please send your website feedback here - we won’t reply to your message. I noticed a tiny broken piece and when i took it out 2 other parts were broken. Items shipped to most countries can be covered, although there are some exclusions. Follow these steps to get your refund. if you shipped it Priority, it had $50 insurance on it. Some sellers may also be able to send you out a replacement item, if they have one. Once your package has left the Global Shipping Center in Erlanger, Kentucky, US it's handed over for international delivery to one of Pitney Bowes' subcontractors. Hello, I am looking for some advice regarding refunds and the global shipping programme. The item was still in factory shrinkwrap but there was no padding for it … On eBay’s side, they may consider the package delivered as per the tracking number. Seller used Economy Shipping and had the Ebay buyer protection and insurance on the package. Instead it would be broken down into categories based on the HS code. If you want to contact us about something that needs a response, please contact us here. If you have a reference number and want to check where your item is, please use Track your item. I had an item go missing and the seller said that they had proof of posting but would send me another item out, that never arrived either contacted ebay opened a case and the case closed and i ended up £10 out of pocket with no item. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. Select Send. Most of the time, if your item hasn't arrived, the seller will resolve your issue for you. The seller has 3 business days to get back to you. On eBay, we offer ShipCover insurance when you buy and print USPS labels on our site. This is where eBay is right, you're responsible for getting the item to the buyer. Learn more about asking eBay for help. Once you've started a return, you can check on the status of your request at any time. I sent a package to someone through an ebay auction. Label was printed using Shutl service on Ebay. When you fulfill an Amazon.com order, buyers are always given an opportunity to request a refund, and sellers have the option to accept, issue, or close the refund request. Simon Hayden. Thankfully, when I made the purchase, in the shipping options, I opted to include shipping insurance (vis USPS). Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. I purchased a limited edition snow globe for $100 with $25 shipping and handling. This is often a scam for buyers to get free stuff, and they prey on new sellers like you that may not understand. contact your buyer and ask them to send a photo via the ebay email of the damage, if they are honest they will do so. When the eBay selling habit becomes profitable, there’s a good chance selling can morph from a hobby to the desire to build a full- or part-time eBay business. The package used does not follow our Packaging guidelines. The package was finally delivered yesterday, Dec. 14. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. as its no your fault if its broke in the post. Sorry to hear your package hasn’t arrived safely to the buyer. Hi all, So I ordered an item off of ebay and it arrived today and when I opened it several of the parts were broken. If your item has arrived, but there's something wrong with it, or it doesn't match the listing, you can return it. They did not ask for me to return the item. Buyer is very helpful and provided me photos of the damaged item. I sent off an ebay package to a buyer. What happens after you've started a return. Most sellers are also willing to accept returns if you've just changed your mind. eBay International Priority Shipping packages from USA to Germany are often delivered by Artis-Web.de, UPS, GLS, DHL Paket and myHermes DE. Best question is if you spending all that time on the phones each day is it really worth it. Hello, I tried to claim a refund from MyHermes due to heavily damaged parcel. The guarantee clearly states “Not Covered – Items damaged during…postage”. To help you find the information you need, we’ve pulled together all of our useful articles about refunds on eBay. The snow globe was bubble wrapped, had a box, then packing paper and popcorn foam. Most sellers on eBay are happy to ship everything to you in the same package if you’re buying multiple items from them. I do believe my items were taken by US customs. However, if the seller hasn't been able to resolve your problem after 3 business days, we're always ready to step in and help. @1978left wrote:. I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? Ask eBay to step in and help. Seller Is Out of Luck when eBay Packages Get Stuck: by: FeelingFroggy : Fri Jun 5 18:24:01 2020: Nothing new about that. Item arrived damaged. Its been happening for years. But DO ask for it back, and don't refund until you do. No Returns means nothing when it's broken. If your item hasn’t arrived, has turned up damaged or faulty, ... You can follow your package online all the way to your shipping address when the seller uploads tracking information. If you decide to accept the request, it is important that the buyer returns his product before you issue a refund. When i ship things on ebay i take a picture of it before posting plus i wrap it in bubble wrap even if its unbreakable no one can say then it was damaged also send it recorded and if they say its damaged make them send you a picture and if it looks that they have broken it then show them evidence you have of what it was like when you posted it. I appealed the case and ebay just told me they decided to keep the original outcome and won't issue me a refund. Most sellers are also willing to accept returns if you’ve just changed your mind. I had no idea until it showed up empty and then I refunded the buyer. The empty package was not from the buyer because they were a newbie and didn't even complain or say anything. They all tracked to the item has arrived in an international destination, then stop. My item arrived broken. The astute sellers’ response - ‘This is a claim for an item which the buyer asserts arrived broken. 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